Purchase, Refund & Cancellation Policy

1. Single Exam purchases

A Single Exam purchase currently costs $5 and adds one paid exam credit to the purchasing account. The credit may be used for an eligible CoreReady practice exam.

2. Refunds for unused exam credits

You may request a refund for an unused Single Exam credit within seven calendar days of purchase.

Once a credit has been consumed to start a paid exam session, the purchase is generally no longer refundable except for duplicate billing, a verified technical failure that materially prevented use of the purchased session, or where a refund is required by applicable law.

3. Duplicate or incorrect charges

If you believe you were charged more than once for the same intended purchase or were charged incorrectly, contact Support. We will review the associated Stripe transaction and CoreReady entitlement records.

Confirmed duplicate or erroneous charges will be corrected as appropriate.

4. Technical failures

If a CoreReady technical problem materially prevents you from using a paid exam session, contact Support with the account email, exam type, approximate time of the problem, and session identifier if available.

Depending on the circumstances, CoreReady may restore or replace the affected exam credit or issue a refund.

5. CoreReady Unlimited billing

CoreReady Unlimited currently costs $20 per month and automatically renews until canceled.

You may cancel at any time through Account & Billing and the Stripe Customer Portal. Cancellation prevents the next renewal charge. Unless otherwise stated or required by law, Unlimited access remains active through the end of the billing period that has already been paid.

6. Unlimited refunds

Subscription charges that have already been processed are generally non-refundable and are not prorated for partial use of a billing period.

Exceptions may be made for confirmed duplicate billing, billing errors, material technical failures, or when required by applicable law.

7. How to request help or a refund

Visit the Support page or email support@corereadyexams.com.

Include the email address associated with your CoreReady account and enough information for us to identify the transaction. Do not send your password or full payment card number.

8. Refund processing

Approved refunds are returned through the original payment method when practical. Financial institutions may require additional time to post an approved refund after it is submitted.

9. Policy changes

We may update this policy as CoreReady evolves. Changes will be reflected by updating the effective date. Purchases remain subject to applicable law and to the policy representations made at the time of purchase where required.