How can we help?

What to include

For the fastest review, include the email address associated with your CoreReady account, a short description of the issue, the exam or purchase involved, and the approximate date and time it occurred.

For an exam-session problem, include the session identifier if it is available on the page or in a downloaded Study Log.

Protect your account

Never send your CoreReady password, full payment card number, security code, or other sensitive authentication credentials in a support request.

Purchase and cancellation questions

Before requesting a refund or reporting a billing issue, you can review the Purchase, Refund & Cancellation Policy.